Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO, therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long lasting pest control. The inmates happily agreed and the pest control was carried out. It worked for a fortnight but to their dismay the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a cased in the consumer court.
The consumer court was satisfied about genuineness of the complaint and issued necessary directions to the pest control company.
Question 1.
State the six directions that might have been issued by the court.
Also identify any two values that are being communicated by IYO to the society.
Answer:
The six directions that might have been issued by the court are as follows:
*Reliefs available to a consumer
*To remove the deficiency in service.
*To refund the charges paid for the service.
*To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party.
*To discontinue the unfair/restrictive trade practice and not to repeat it in the future.
*To pay any amount (not less than5% of the value of the d effective goods or deficient services provided), to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.
*To issue corrective advertisement to neutralise the effect of a misleading advertisements.
The two values that are being communicated by IYO to the society are:
1.Social service
2.Promoting health and hygiene.
